Privacy policy

This Privacy Policy describes how HXBYX ("we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase from https://hxbyx.com (the "Site").

HXBYX is operated by Huizhou Liangshuo Technology Co., Ltd., located at:
Rm 03, 20F, Unit 1, Bldg 6, Zhongxin Kaixuan City Garden
No.7 Cuizhu 4th Rd, Sandong Town
Huizhou City, China 516000

If you have questions about this Privacy Policy, you can contact us at:
Email: info@hxbyx.com
Phone: +86 18029990776

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.

Additionally, as you browse the Site, we collect information about the individual pages or products you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

We refer to this automatically collected information as Device Information.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

• Name
• Billing address
• Shipping address
• Email address
• Phone number
• Payment information (processed securely via PayPal)

We refer to this information as Order Information.

For custom product orders, customers may also choose to submit additional information such as measurements, design details, templates, or image files to help us manufacture customized products.

2. How We Use Your Personal Information

We use the Order Information that we collect to:

• Process and fulfill orders placed through the Site
• Arrange shipping and provide order tracking
• Communicate with customers regarding orders or inquiries
• Provide customer support
• Screen orders for potential risk or fraud

We also use Device Information to:

• Improve and optimize our website
• Analyze how customers interact with the Site
• Evaluate marketing and advertising performance

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Understand how visitors use our website
• Provide relevant advertising

You can choose to disable cookies through your browser settings. However, some parts of the Site may not function properly if cookies are disabled.

4. Analytics and Advertising

We use Google Analytics to help us understand how customers use our website.

We may also use Google Ads and remarketing tools to display advertisements to users who have previously visited our website.

These services may collect information such as your IP address, browsing activity, and device information.

You can learn more about how Google uses your data here:
https://policies.google.com/privacy

You can opt out of Google Analytics tracking by visiting:
https://tools.google.com/dlpage/gaoptout

5. Payments

Payments on our website are securely processed through PayPal.

HXBYX does not store or have access to your full credit card information. Payment data is handled directly by PayPal according to their security standards and privacy policies.

6. Sharing Your Personal Information

We may share your personal information with trusted service providers only when necessary to operate our business, including:

• Shopify (our e-commerce platform)
• PayPal (payment processing)
• Shipping carriers such as UPS or USPS
• Analytics and advertising services such as Google

These partners only receive the information necessary to perform their services.

We do not sell or rent customer personal information to third parties.

7. Data Retention

We retain your order information for our records unless and until you request that we delete this information.

8. Your Rights

If you are a resident of certain jurisdictions such as the United States or the European Economic Area, you may have rights regarding your personal data.

These rights may include:

• Accessing the personal data we hold about you
• Requesting corrections
• Requesting deletion of your personal data

To exercise these rights, please contact us at info@hxbyx.com.

9. Data Security

We take reasonable precautions to protect your personal information and follow industry best practices to prevent unauthorized access, misuse, or disclosure.

Our website uses secure HTTPS encryption to protect customer data.