Contact Us

At hxbyx, we value every customer and are committed to providing fast, friendly, and professional support.
Whether you have questions about our EVA foam products, need assistance with custom orders, or want help tracking your shipment, we’re here to help.


How to Reach Us

Email: info@hxbyx.com
We respond to all inquiries within 24 hours on business days (Monday–Friday).

Website: www.hxbyx.com
For more information, product details, or updates, please visit our website.

Location: Rm 03,20F,Unit 1,Bldg 6,Zhongxin Kaixuan City Garden,No.7 Cuizhu 4th Rd,Sandong Town,Huizhou City, CHINA


Customer Support Hours

  • Monday to Friday: 9:00 AM – 6:00 PM (China Standard Time, UTC+8)

  • Weekends & Public Holidays: Responses may be delayed, but we will address your inquiry as soon as possible.


What We Can Help You With

  • Questions about product specifications or features

  • Custom order inquiries and design approvals

  • Shipping & tracking updates

  • Return or refund requests

  • Any other inquiries related to hxbyx products or services

We aim to provide clear, helpful, and timely responses to ensure a positive experience for every customer.


Why Contact hxbyx?

  • Reliable Support: Direct communication with our team

  • Quick Responses: Most emails answered within 24 hours

  • Transparency: Clear instructions for orders, returns, and shipping

  • U.S.  Service: Supporting customers in the U.S.