Privacy policy

Last updated: [01/2025]

At hxbyx, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard the data you share when visiting our website or purchasing our products.

By using our website (www.hxbyx.com) or placing an order, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

1.1 Information you provide directly

  • Name, email address, phone number, and shipping address

  • Payment information (processed securely by third-party payment gateways)

  • Custom design details or files (for personalized orders)

  • Messages or inquiries sent via our contact forms or email

1.2 Information collected automatically
When you browse our site, certain data is collected automatically:

  • IP address and browser type

  • Device type and operating system

  • Website usage data (pages visited, time spent, referral source)

  • Cookies and similar technologies

We use this data to improve user experience and site performance.

2. How We Use Your Information

hxbyx uses collected information for the following purposes:

  • To process and fulfill orders

  • To provide customer service and after-sales support

  • To send order confirmations, shipping updates, and invoices

  • To improve our website and product offerings

  • To send marketing emails or product updates (only if you opt-in)

  • To comply with legal or tax obligations

We never sell or rent your personal data to third parties.

3. Data Storage and Security

We implement strict administrative, technical, and physical safeguards to protect your data.
All sensitive information (such as payment details) is encrypted and transmitted securely using SSL (Secure Socket Layer) technology.

Payment processing is handled by trusted third-party providers (such as PayPal, Stripe, or other platforms),
and hxbyx never stores your full credit card information on our servers.

4. Cookies and Tracking Technologies

hxbyx uses cookies and similar tracking tools to enhance your browsing experience.
Cookies allow us to remember your preferences, analyze traffic, and display relevant promotions.

You may choose to disable cookies in your browser settings; however, this may affect certain website functions.

5. Data Sharing and Disclosure

We only share your data when necessary to complete a transaction or deliver your order:

  • With shipping carriers (for delivery)

  • With payment processors (to process your payment)

  • With service providers assisting in website operation or marketing

All partners are required to handle your data securely and comply with applicable privacy laws.

We may also disclose information if required by law or to protect the rights of hxbyx or our customers.

6. Data Retention

We retain your personal data only as long as necessary to:

  • Complete your purchase

  • Comply with tax or legal requirements

  • Maintain accurate business records

Once data is no longer required, it will be securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information

  • Withdraw consent to marketing communications

  • Request a copy of your stored data

To exercise these rights, contact us at info@hxbyx.com.
We will respond to all privacy-related requests within 7 business days.

8. International Data Transfers

Because hxbyx operates globally and ships from Huizhou, China,
your data may be transferred and processed outside your home country.
We take all necessary precautions to ensure your data remains protected, regardless of where it is processed.

9. Email Communications

If you subscribe to our newsletter or provide your email during checkout,
we may send updates about new products, promotions, or company news.
You can unsubscribe at any time using the “unsubscribe” link in our emails or by contacting us directly.

10. Third-Party Links

Our website may include links to external sites.
hxbyx is not responsible for the content or privacy practices of those websites.
We encourage users to review each site’s privacy policy before providing any personal information.

11. Changes to This Policy

hxbyx reserves the right to update this Privacy Policy as needed.
All updates will be posted on this page with a revised “Last Updated” date.
Continued use of our site after such changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about our Privacy Policy or how we handle your data, please contact us:
Email: info@hxbyx.com
Website: www.hxbyx.com
Location: Rm 03,20F,Unit 1,Bldg 6,Zhongxin Kaixuan City Garden,No.7 Cuizhu 4th Rd,Sandong Town,Huizhou City, CHINA