Shipping policy
At hxbyx, we are dedicated to providing reliable, transparent, and fast shipping for all our EVA marine products.
All orders are shipped directly from our facility in Huizhou, China, primarily to customers in the United States.
1. Order Processing Time
We carefully prepare each order to ensure quality and accuracy before shipment.
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Standard Products: 1–4 business days
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Custom Products: 5–10 business days
Custom products include design confirmation, material preparation, and production scheduling.
Note: Order processing time is added to shipping time to calculate total delivery time.
2. Shipping Methods & Transit Times (U.S.)
hxbyx partners with reputable global logistics providers such as UPS to ensure safe and timely delivery.
| Product Type | Processing Time | Shipping Method | Transit Time (U.S.) | Total Delivery Time |
|---|---|---|---|---|
| Standard Product | 1–4 business days | Standard Shipping | 7–15 business days | 8–19 business days |
| Standard Product | 1–4 business days | Expedited Shipping | 3–8 business days | 4–12 business days |
| Custom Product | 5–10 business days | Standard Shipping | 7–15 business days | 12–25 business days |
| Custom Product | 5–10 business days | Expedited Shipping | 3–8 business days | 8–18 business days |
Please note that delivery times are estimates and may vary slightly due to external factors such as customs inspections or carrier delays.Total Delivery Time = Order Processing Time + Shipping Time
Example: A custom product using Standard Shipping: 5–10 days (processing) + 7–15 days (shipping) = 12–25 business days.
3. Shipping Costs
Shipping fees are calculated automatically at checkout based on package weight and the selected shipping method.
Note: Any package weighing less than 1 kg is rounded up and charged as 1 kg.
Standard Shipping (Cap: $130 USD)
| Weight (kg) | Shipping Cost |
|---|---|
| 0.0001-1 kg | $10 USD |
| 1.0001-2 kg | $20 USD |
| 2.0001-3 kg | $30 USD |
| 3.0001-4 kg | $40 USD |
| 4.0001-5 kg | $50 USD |
| 5.0001-6 kg | $60 USD |
| 6.0001-7 kg | $70 USD |
| 7.0001-8 kg | $80 USD |
| 8.0001-9 kg | $90 USD |
| 9.0001-10 kg | $100 USD |
| 10.0001-11 kg | $110 USD |
| 11.0001-12 kg | $120 USD |
| 12.0001-13 kg | $130 USD (Cap Reached) |
| 13 kg and above | $130 USD (No additional charge) |
Expedited Shipping (Cap: $150 USD)
| Weight (kg) | Shipping Cost |
|---|---|
| 0.0001-1 kg | $30 USD |
| 1.0001-2 kg | $40 USD |
| 2.0001-3 kg | $50 USD |
| 3.0001-4 kg | $60 USD |
| 4.0001-5 kg | $70 USD |
| 5.0001-6 kg | $80 USD |
| 6.0001-7 kg | $90 USD |
| 7.0001-8 kg | $100 USD |
| 8.0001-9 kg | $110 USD |
| 9.0001-10 kg | $120 USD |
| 10.0001-11 kg | $130 USD |
| 11.0001-12 kg | $140 USD |
| 12.0001-13 kg | $150 USD (Cap Reached) |
| 13 kg and above | $150 USD (No additional charge) |
No matter how heavy your order is, you will never pay more than the capped shipping amount.
Customers can select either Standard or Express service at checkout.
All charges (product + shipping) are shown clearly before payment—no hidden fees.
4. Import Duties and Taxes
To make your shopping experience worry-free, hxbyx covers all import duties, customs fees, and taxes for international shipments.
The price you pay at checkout already includes everything — product cost + shipping fee only.
You won’t be charged any additional customs or clearance fees upon delivery.
5. Tracking and Notifications
Every order includes a tracking number.
Tracking details will be sent via email once your order ships, usually within 24 hours of dispatch.
Customers can track their package directly on the courier’s website.
6. Address Accuracy and Delivery Responsibility
Please make sure your shipping address and contact details are complete and accurate.
hxbyx is not responsible for delivery delays or additional charges caused by incorrect or incomplete shipping information.
If an order is returned due to an incorrect address, the customer will be responsible for reshipping costs.
7. Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 30 days of receiving (or expected delivery).
Email us at info@hxbyx.com with your order number and photos (if applicable).
We will assist immediately to resolve the issue with the courier and arrange a replacement or refund.
8. Contact Us
For shipping inquiries or assistance, please reach out to our support team:
Email: info@hxbyx.com
Website: www.hxbyx.com
Location: Rm 03,20F,Unit 1,Bldg 6,Zhongxin Kaixuan City Garden,No.7 Cuizhu 4th Rd,Sandong Town,Huizhou City, CHINA
hxbyx is committed to providing a smooth, transparent, and reliable global shipping experience.