Return Policy

At hxbyx, we aim to provide high-quality marine-grade EVA products and a reliable shopping experience. If your order does not meet expectations, we are here to help.
This policy explains how returns, exchanges, and replacement requests are handled.

1. Return Eligibility

1.1 Standard Products

Standard EVA sheets and non-custom items may be returned within 30 days of delivery if:

  • The product is defective

  • The product arrives damaged

  • The wrong item was delivered

  • The item remains unused and in original condition

1.2 Custom-Made Products

Custom orders are produced according to the customer’s measurements, templates, or selected boat models.
Because they cannot be resold, custom products are generally not eligible for return or exchange.

However, custom orders may be returned or replaced if there is a confirmed manufacturing defect or shipping error.
Such cases require photo or video proof.

2. Return Process

To request a return or exchange:

  1. Email us at info@hxbyx.com within 30 days of receiving the product.

  2. Include the following information:

    • Order number

    • Name and contact information

    • Reason for return

    • Photos or videos showing defects/damage (if applicable)

  3. Our team will review your request and issue a Return Authorization (RA) number if the return is approved.

  4. Ship the item back to the address provided in your RA instruction.

Returns without RA approval cannot be accepted.

3. Return Shipping Fees

3.1 When hxbyx Covers the Return Shipping

If the return is due to:

  • Product defect

  • Production error

  • Wrong item shipped

  • Damage during delivery

You may ship the product back using your local courier.
You will be reimbursed for the return shipping cost within 7 business days after the returned item is received and inspected.

Reimbursement is based on reasonable local shipping rates.

3.2 When the Customer Covers the Return Shipping

The customer is responsible for return shipping costs if:

  • The return is due to personal preference

  • The customer ordered the wrong size, color, or model

  • The product is not defective

4. Item Condition Requirements

Returned items must be:

  • Unused

  • In original packaging (if applicable)

  • Free from cuts, stains, or installation marks

Items that show signs of use cannot be returned unless related to a confirmed defect.

5. Exchanges

Exchanges follow the same rules as returns.
A replacement product will be shipped once:

  • The returned item is received and inspected

  • Or defect proof is confirmed

6. Processing Time

  • Return Inspection: Completed within 2–5 business days after the returned item arrives at our facility.

  • Reimbursement for Return Shipping Fees (eligible cases): Issued within 7 business days.

  • Exchange or Replacement Shipment: Arranged immediately after the return is approved and inspection is completed.

  • Refund to Original Payment Method: Processed within 7 business days.

7. Return Contact Information

For all return and exchange requests, please contact us through:

Email: info@hxbyx.com
Website: www.hxbyx.com
Location:
Rm 03, 20F, Unit 1, Bldg 6, Zhongxin Kaixuan City Garden,
No.7 Cuizhu 4th Rd, Sandong Town, Huizhou City, China

8. Important Notes

  • Return shipping time varies by carrier and location.

  • hxbyx reserves the right to determine product condition upon return.

  • This Return & Exchange Policy complies with Google Merchant Center requirements for transparency and customer protection.