Terms of service

Welcome to hxbyx.
By accessing or purchasing from our website (www.hxbyx.com), you agree to comply with and be bound by the following Terms of Service.
Please read these terms carefully before using our site or placing an order.

1. General Overview

hxbyx (“we,” “our,” “us”) operates this website to provide customers with high-quality EVA foam marine and custom products.
These terms apply to all users of the site, including browsers, customers, and contributors of content or feedback.

By visiting our site or purchasing from us, you engage in our “Service” and agree to these Terms of Service.
If you do not agree to any part of these terms, you may not access the website or purchase our products.

2. Product Information and Accuracy

We strive to display accurate product descriptions, images, and specifications.
However, minor color variations may occur due to screen settings or lighting.
All product measurements are approximate, and we reserve the right to correct any errors or inaccuracies without prior notice.

hxbyx reserves the right to modify, update, or discontinue products or pricing at any time without liability.

3. Orders and Payments

All prices are listed in U.S. dollars (USD) unless otherwise stated.
Payment is required at the time of order placement. We accept various secure payment methods displayed at checkout.
Once payment is confirmed, you will receive an order confirmation email.

hxbyx reserves the right to refuse or cancel any order suspected of fraud, unauthorized activity, or violation of these Terms.

4. Custom Orders

For custom-made EVA foam products, customers must review and approve all design files before production.
Once production begins, custom orders cannot be canceled or refunded, except in cases of confirmed defects or errors caused by hxbyx.
All approved designs remain the intellectual property of hxbyx.

5. Shipping and Delivery

Orders are processed and shipped from Huizhou, China.
Processing time and delivery schedules are described in our Shipping Policy.
hxbyx is not responsible for delays caused by incorrect addresses, customs inspections, or unforeseen logistics issues.

6. Returns and Refunds

Returns and refunds are handled according to our Return Policy and Refund Policy.
Customers must contact us at info@hxbyx.com before sending any returns to obtain authorization.

7. Intellectual Property

All website content — including product images, descriptions, graphics, logos, trademarks, and designs — is the exclusive property of hxbyx and protected under international copyright and trademark laws.
You may not reproduce, distribute, or use any part of this website without written permission from hxbyx.

Unauthorized use of hxbyx intellectual property will be subject to legal action.

8. Limitation of Liability

While hxbyx strives to provide accurate information and a smooth shopping experience, certain direct, indirect, or incidental losses may fall outside our responsibility, unless otherwise required by law:

  • Improper use or installation of our products

  • Third-party delivery delays or loss

  • Typographical or display errors on the website

  • Unauthorized access to your account or data

Our total liability for any claim shall not exceed the total purchase amount paid for the product in question.

9. Privacy and Data Protection

Your personal information is collected and processed according to our Privacy Policy.
We take data protection seriously and ensure that your information is used only for order fulfillment, customer support, and marketing (with your consent).

10. Prohibited Uses

You agree not to use our website for any unlawful or prohibited purpose, including but not limited to:

  • Submitting false information or placing fake orders

  • Attempting to gain unauthorized access to our systems

  • Uploading viruses or malicious code

  • Violating any applicable international or local laws

Violation of these terms may result in order cancellation or legal action.

11. Changes to Terms

hxbyx reserves the right to update or modify these Terms of Service at any time.
Changes will take effect immediately upon posting on this page.
We encourage customers to review this page periodically for updates.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the People’s Republic of China.
Any disputes shall be resolved through friendly negotiation first; if unresolved, they shall be submitted to the local court with jurisdiction in Huizhou, Guangdong.

13. Contact Information

For questions regarding these Terms of Service, please contact us:
Email: info@hxbyx.com
Website: www.hxbyx.com